Appointment Availability Incorrect/Not Showing

If the hours/days that should be available when booking a potential client are not appearing, go through the following trouble shooting steps to resolve them with just a couple clicks:

Checking Calendar Hours/Days
1. Go into your sub-account, click Settings → Calendars
2. Locate your Sales Calendar, select the three dots, and click "edit"
3. Go to tab "(2) Availability, and locate "Office Hours", and check the following potential errors
  1. Check that the days you want available are highlighted in blue
  2. Check that the hours are using correct meridian designation (AM/PM)
  3. Check that the hours are correct for the desired availability
4. Click "Save"
Checking Appointment Slot Settings
1. Go into your sub-account, click Settings → Calendars
2. Locate your Sales Calendar, select the three dots, and click "edit"
3. Go to tab "(2) Availability, and locate "Appointment Slot Settings", and ensure your desired settings
  1. Slot Interval - What interval would you like appointments to be available (30 minutes - every half hours, 60 minutes - every hour)
  2. Buffer Duration Between Appointments - If an appointment is scheduled, how long after the appointment ends would the next appointment be available
    1. 30 minutes appointment with one buffer would equate to 10-10:30 appointment, then next available time would be 11AM
  3. Click "Save"
Scheduling Notice
1. Go into your sub-account, click Settings → Calendars
2. Locate your Sales Calendar, select the three dots, and click "edit"
3. Go to tab "(2) Availability, and locate "Scheduling Notice", and ensure your desired settings
  1. If the scheduling notice is set, you will not be able to schedule any appointments prior dfd to the set notice.
    1. For example, 1 day schedule notice means you cannot book an appointment any sooner than 24 hours from your current time.
    2. We recommend leaving this blank.
4. Click "Save"

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